Frequently asked questions
Find answers to the common questions asked about Bukit.
Table of contents
FAQ for Organisers
With Bukit, you won’t just sell tickets; you can also manage your event. It offers a complete suite of tools to simplify event management, from ticketing and promotions to data analytics and reporting. We help you sell tickets, manage attendees, and obtain valuable data to optimize your future events.
Bukit is perfect for a wide range of events, including concerts, club nights, festivals, sporting events, conferences, workshops, stand-up comedies, and more. Whether you are hosting a large-scale event or a smaller gathering, Bukit can help you manage your ticketing and attendee information efficiently.
For free events, there are no charges associated with using Bukit's ticketing platform. For paid events, we offer the lowest commission rates on ticket sales. Additional service fees may apply for optional marketing tools or equipment rentals.
Setting up an event on Bukit is a simple process. Our user-friendly platform allows you to set up event details (date, time, location), pricing, ticket options, and manage sales through a centralized dashboard. You don’t need any technical expertise for using Bukit.
Bukit provides live-time sales data and detailed reports. You can easily track ticket sales, inventory levels, and attendee demographics and gain valuable insights to understand your audience and optimize your future event strategy.
Bukit offers a variety of marketing tools to help you promote your event. It includes running targeted social media ads, creating a featured event listing, email marketing campaigns, influencer collaborations, and targeted audience reach through our extensive user base.
Absolutely! You can integrate your existing e-commerce platform or utilize Bukit’s secure and scalable platform to sell event-specific merchandise alongside your tickets. This simplifies the process and potentially increases revenue.
Bukit offers several optional services like access control scanner rentals, event staff assistance, ticket design customization, and more. It will also provide advanced analytics dashboards for deeper insights and understanding.
Absolutely! You can customize your event page with an engaging event description, artist/speaker bios, attractive visuals, and branding elements to create an appealing and informative event pages.
Bukit offers various access control options, including mobile ticketing with QR codes and scannable tickets. We also offer rental scanners for verification and simplified entry.
FAQ for Attendees
With Bukit, you can easily find any event. Go to our mobile app or website and browse any upcoming events by category, date, venues, event organizers, and more as per your convenience.
We created Bukit by keeping you in mind. So, purchasing tickets for any event through our secure online platform is easy and quick. Find the event you want to attend, choose your ticket options, and complete the checkout process. We accept a variety of payment methods for your convenience, use them, and receive your digital tickets via email or mobile app.
Yes, Bukit offers convenient mobile ticketing for attendees. You can access your tickets directly from your Bukit mobile app. You can display them on your phone at the event entrance and eliminate the need for physical tickets.
Some events allow ticket transfers or reselling within the platform. Check the specific event details or contact the organizer directly for information on transfer policies.
Your digital tickets are typically sent via email or accessible within the Bukit mobile app under “My Tickets.” You can download or store your tickets for easy entry at the event.
If you lost or couldn't access your ticket, please contact the event organizer through Bukit. They will assist you in accessing your ticket details, or they may be resend your e-ticket.
Bukit accepts a variety of secure payment methods depending on the event organizer's preference. This basically includes credit cards, debit cards, e-wallet payments and online payment platforms.
For most events, there is just a booking fee added at checkout. Some events may have additional fees, which will be clearly displayed before purchase (only if applicable).
Ticket change or cancellation options depend on the organizer's policy. Please check the event details or contact the event organizer directly for specific information.
If you encounter any issues, you can contact Bukit's customer support team through the website or mobile app. We are dedicated to providing quick and helpful assistance for a smooth event experience.
Optional FAQ
Bukit is a user-friendly event ticketing and management platform designed to simplify the process for both event organizers and attendees. We offer a complete suite of features, including online ticketing, secure payments, mobile ticketing, data analytics, marketing tools, and more.
Bukit provides dedicated customer support for both event organizers and attendees. Our team is available to answer your questions and assist you with any issues you may encounte.